Privacy Policy
1. Introduction
Welcome to ONE DELIVERY RESTAURANT PARTNER ("we," "our," or "us"). We value the privacy of our restaurant partners and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with us as a restaurant partner. Please review this policy carefully.
a. Personal Information
When you engage with our services, we may collect the following personal information:
- Contact Details: our name, email address, phone number, and job title.
- Business Information: Your restaurant’s name, address, business license, and other relevant business details.
- Account Information: Credentials used to access our platform, including login details and account settings.
b. Transactional Data
We collect information related to transactions and interactions, including:
- Financial Information: Payment details related to your transactions with us, such as bank account information or payment method.
- Order and Service Data: Records of orders placed through our platform, service history, and related communications.
c. Usage Data
We gather information on how you use our platform, including:
- Device Information: Details about the device you use to access our services, including device model, operating system, and IP address.
- Activity Data: Information on your usage patterns, such as login times, features used, and navigation paths.
d. Location Data
If relevant, we may collect location data to facilitate services and support:
- Business Location: Address and location of your restaurant.
- Operational Data: Real-time location data if it impacts service delivery or operational efficiency.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To manage and provide services, including processing transactions and facilitating communications.
- Account Management: To administer your account, including user authentication and security.
- Customer Support: To offer assistance, resolve issues, and address inquiries.
- Business Analysis: To analyze usage patterns and improve our platform and services.
- Compliance: To comply with legal obligations and enforce our terms of service.
3. How We Share Your Information
We may share your information in the following scenarios:
- With Service Providers: Third-party vendors who assist us in operating our platform or providing services (e.g., payment processors, IT service providers).
- For Legal Reasons: If required by law, regulation, or legal process, or to protect our rights, privacy, or safety.
- With Your Consent: When you give us explicit permission to share your information.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no security system is impenetrable, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access and Correction: You can access and update your personal and business information through your account settings or by contacting us.
- Data Deletion: You may request the deletion of your data, subject to applicable legal and contractual obligations.
- Opt-Out: You can opt-out of certain communications or marketing activities by following the instructions provided in those communications.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we will securely delete or anonymize your data.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our platform and updating the "Last Updated" date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: